English for Speakers of Other Languages (ESOL)

Making an appointment -- Confirming an appointment -- If you are running late -- Rescheduling an appointment -- Canceling an appointment -- Getting directions -- Making hotel reservations -- Making restaurant reservations -- Making flight reservations.

English that gets you what you need. Buy on the phone and in-store; manage credit card and bank accounts; negotiate the best terms; find the right service; check references and negotiate a contract; get around town: bus, car, rental, taxi; deal with telemarketers and solicitors; get hard-to-get information.

English that manages unexpected challenges. Get help from police, paramedics, fire department and city council. Get action on problems, complaints and safety issues. Handle a police traffic stop. Deal with car mechanics and get roadside help. Order home repairs; describe a problem and talk to repair people. Sort out money matters: bank and billing errors, late fees, debts, unauthorized charges... and more.

Getting through to the right person, making your needs understood, presenting a good impression, getting people to return your calls, ending a call gracefully and more.